1. Introduction
Welcome to [Pancardwala]. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including applying for a new PAN card, correcting an existing PAN card, booking appointments, and requesting home visit services.
By using our services, you agree to the terms and practices described in this Privacy Policy.
2. Information We Collect
We collect personal information that is necessary to provide our services. This may include:
- Personal Identification Information: Name, date of birth, contact details (phone number, email address), residential address, and other identification details as required by law to process your PAN card application.
- Payment Information: Credit card or bank account details for processing payments.
- Service-related Information: Details of the PAN card service you request, such as type of service (new application, correction, etc.), appointment details, and home visit request.
- Device and Usage Data: Information about how you access our website, use our app, and interact with our services, including IP addresses and device information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your PAN card application or correction requests.
- To facilitate booking appointments and home visits.
- To communicate with you regarding your service requests, updates, or necessary clarifications.
- To improve the quality of our services and user experience.
- To send you marketing communications (if you opt-in).
- To comply with legal and regulatory obligations, including those related to PAN card services.
4. How We Protect Your Information
We take the security of your personal data seriously. We implement industry-standard security measures, including encryption and secure data storage practices, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Access Control: Only authorized personnel have access to your personal data.
- Data Encryption: Sensitive data is encrypted during transmission and storage.
- Secure Payment Processing: Payment transactions are processed securely using trusted third-party payment gateways.
5. Sharing of Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information in the following situations:
- With government authorities or other legal entities as required by law.
- With third-party service providers (e.g., payment processors, delivery services) who assist in providing our services and who are bound by confidentiality agreements.
- With our business partners and affiliates to offer related services, subject to your consent.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to legal and regulatory obligations.
- Opt-out of Marketing: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the communication.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience when using our website or app. Cookies help us remember your preferences, improve website functionality, and analyze how our services are used. You can control cookies through your browser settings.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. After that period, your data will be securely deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
[pancardwala]
[suchak naka kalyan east, thane, Maharashtra – 421306]
Email: [support@pancardwala.com]
Phone: [7888088478]